Hydro One warns customers of new phone scam

February 13, 2015 · 0 Comments

Hydro One is warning residential and business customers about a telephone scam where fraudsters identify themselves as employees of Hydro One and demand an immediate credit card or other forms of payment for arrears on their account.
Hydro One never solicits credit card payments over the phone and urges customers to protect themselves if contacted, by not providing anyone with personal or account information.
Customers who are in arrears receive multiple notifications via their bill, over the phone and through the mail, well before being disconnected. Hydro One does not ask for payments by wire transfer and any customers wishing to make credit card payments are transferred to the Company’s third-party processor. If customers doubt the authenticity of a call, they should hang up and call back Hydro One at 1-888-664-9376.
Hydro One urges any customers that receive one of these calls to report it to the Canadian Anti-Fraud Centre at 1-888-495-8501 and the local police.
Customers with questions about their account status are advised to contact Hydro One’s customer department at 1-888-664-9376. For information on Hydro One customers can pay their bills, visit www.HydroOne.com.

Sorry, comments are closed on this post.

Headline News

Show on now until August 5 By ZACHARY ROMAN Local Journalism Initiative Reporter A dynamic new art exhibition is on now in Alton. On July ...

$3 million capital campaign launched on July 9 By ZACHARY ROMAN Local Journalism Initiative Reporter A campaign to bring a community centre to Caledon Village ...

By ZACHARY ROMAN Local Journalism Initiative Reporter Caledon’s roads have some new rules. On June 25, Caledon Council approved a new traffic bylaw with a ...